“The energy grid is essential to the nation’s critical infrastructure and we’re taking a well-planned, heightened approach to all threats, including COVID-19. “We want to assure our customers that as part of our commitment to the communities we serve, we’re here to support them during this difficult time,” said Brett Carter, executive vice president, Chief Customer and Innovation Officer. In addition, for customers who have difficulty paying their electric bill, the company will work with them to arrange payment plans that meet their circumstances. This step will help ensure people have the energy they need to power their homes and keep their families safe. MINNEAPOLIS (March 15, 2020) – As communities and families face the challenges caused by the spread of COVID-19, Xcel Energy will not disconnect residential customers’ electric service until further notice.
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